/* VM Support — design system, styled per the Vision Miner Brand Identity Guide
   (brand.visionminer.com): VM Red #FF2800 is the signature accent — "red owns
   the moment, the rest of the palette supports". Blues #263F65 / #2E4052 are
   secondary, brand grays are structural, dark gray is the text foundation.
   Amber / green stay for semantic warn / ok states (kept muted, off-palette).

   This file is a SYSTEM, not a stylesheet: tokens first (color, type, space,
   motion, elevation), then base, then components. Everything pulls from the
   tokens so the surface stays coherent screen to screen — the consistency is
   itself an affordance. Brand identity is fixed; craft works within it. */

:root {
  /* ---- surfaces & neutrals (brand grays, tuned cool for crispness on Mac) ---- */
  --bg: #f4f5f7;               /* app canvas */
  --bg-sunken: #eceef2;        /* inset wells: <pre>, draft bars, pipelines */
  --panel: #ffffff;            /* raised content surface */
  --panel-2: #fafbfc;          /* faint alternate surface */
  --border: #e5e7eb;           /* hairline — the default separator */
  --border-strong: #d3d7de;
  --divider: #c4c4c4;          /* brand Light Gray — structural dividers */

  /* ---- text (brand Dark Gray foundation, contrast-checked) ---- */
  --text: #2a2f37;             /* body / headings — ≥10:1 on panel */
  --muted: #5b626d;            /* secondary — ≈6:1 on panel, ≈5.4:1 on bg */
  --muted-2: #7b828d;          /* tertiary meta — large/non-essential only */
  --placeholder: #828995;      /* instructional placeholders — kept legible */

  /* ---- brand accents (fixed) ---- */
  --red: #ff2800;              /* Vision Miner Red — primary action, identity */
  --red-dark: #d92200;
  --red-soft: #ffece7;
  --red-tint: #fff5f3;
  --blue: #263f65;             /* brand Primary Blue — secondary / AI / info */
  --blue-soft: #e9eef7;
  --steel: #2e4052;            /* brand Secondary Blue — selection */
  --steel-soft: #eaeef3;
  --ok: #1e7a46;               /* semantic success */
  --ok-soft: #e4f2ea;
  --amber: #95680f;            /* semantic warning */
  --amber-soft: #faf0d8;
  --gold: #c7951c;             /* dealer marking */
  --gold-soft: #fbf3df;

  /* ---- type scale (1.06–1.18 ratio; product UI wants a fixed, tight ramp) ---- */
  --fs-11: 0.6875rem;
  --fs-12: 0.75rem;
  --fs-13: 0.8125rem;
  --fs-14: 0.875rem;           /* body */
  --fs-15: 0.9375rem;
  --fs-17: 1.0625rem;
  --fs-19: 1.1875rem;
  --fs-22: 1.375rem;
  --lh-tight: 1.25;
  --lh-body: 1.55;
  --tracking-label: 0.06em;    /* the one tracking value for micro-labels */

  /* ---- spacing — 4pt base; tight steps group, large steps separate ---- */
  --space-1: 4px;
  --space-2: 8px;
  --space-3: 12px;
  --space-4: 16px;
  --space-5: 24px;
  --space-6: 32px;
  --space-7: 48px;

  /* ---- radii ---- */
  --r-xs: 6px;
  --r-sm: 8px;
  --r-md: 10px;
  --r-lg: 14px;
  --r-pill: 999px;

  /* ---- elevation — subtle; lifts a surface off the canvas without heaviness ---- */
  --shadow-xs: 0 1px 2px rgba(20, 24, 30, .05);
  --shadow-sm: 0 1px 2px rgba(20, 24, 30, .04), 0 2px 6px rgba(20, 24, 30, .05);
  --shadow-md: 0 4px 14px rgba(18, 22, 30, .07), 0 1px 3px rgba(18, 22, 30, .06);
  --shadow-lg: 0 14px 44px rgba(14, 18, 26, .16);
  --ring: 0 0 0 3px rgba(255, 40, 0, .28);   /* brand focus ring */

  /* ---- motion (Emil: strong custom curves, short durations, state not decor) ---- */
  --ease-out: cubic-bezier(0.22, 1, 0.36, 1);
  --ease-out-soft: cubic-bezier(0.16, 1, 0.3, 1);
  --ease-in-out: cubic-bezier(0.65, 0, 0.35, 1);
  --dur-press: 110ms;
  --dur-hover: 150ms;
  --dur-pop: 200ms;
  --dur-reveal: 260ms;

  /* ---- z-index scale (semantic, never arbitrary) ---- */
  --z-sticky: 5;
  --z-busy: 50;
  --z-toast: 60;
  --z-overlay: 80;
  --z-jobs: 90;
  --z-stale: 1000;

  /* the work column shouldn't sprawl to fatigue-width on big monitors */
  --content-max: 1080px;
  --card-pad: 16px 20px;
}

/* keyboard users get a visible brand ring everywhere; mouse focus stays quiet */
:focus-visible { outline: none; box-shadow: var(--ring); border-radius: 4px; }
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  font: var(--fs-14)/var(--lh-body) "Open Sans", -apple-system, "SF Pro Text", "Helvetica Neue", sans-serif;
  background: var(--bg); color: var(--text);
  display: flex; flex-direction: column;
  -webkit-font-smoothing: antialiased;
  text-rendering: optimizeLegibility;
}
::selection { background: var(--red-soft); color: var(--red-dark); }
::placeholder { color: var(--placeholder); }
/* tabular figures everywhere numbers carry meaning (counts, dates, metrics) */
.tl-meta, .chip, .pill, .upill, .jb-at, .act-at, #ver, .ptime, .ver-nav, .draft-bar span { font-variant-numeric: tabular-nums; }

/* quiet, consistent scrollbars (this lives on one known Mac) */
* { scrollbar-width: thin; scrollbar-color: var(--border-strong) transparent; }
::-webkit-scrollbar { width: 10px; height: 10px; }
::-webkit-scrollbar-thumb { background: var(--border-strong); border-radius: 999px; border: 3px solid transparent; background-clip: content-box; }
::-webkit-scrollbar-thumb:hover { background: var(--muted-2); background-clip: content-box; }

/* ---------- top bar — black, with the VISIONMINER lockup ---------- */
#topbar {
  display: flex; align-items: center; gap: var(--space-3);
  padding: 10px 18px; background: #0b0b0c;
  border-bottom: 3px solid var(--red);
  box-shadow: 0 1px 0 rgba(255, 40, 0, .25);
}
#logo { cursor: pointer; display: flex; align-items: baseline; gap: 1px; user-select: none; padding-right: var(--space-2); }
#logo .lg-vision, #logo .lg-miner {
  font-family: "Bebas Neue", "Open Sans", sans-serif;
  font-size: 25px; letter-spacing: .5px; line-height: 1;
}
#logo .lg-vision { color: #fff; }
#logo .lg-miner { color: var(--red); }
#logo .lg-app {
  font-family: "Bebas Neue", "Open Sans", sans-serif;
  font-size: 13px; letter-spacing: 2.4px; color: #0b0b0c; background: #fff;
  border-radius: 3px; padding: 2px 6px 0; margin-left: 10px; align-self: center;
}
#search {
  flex: 1; max-width: 440px; padding: 8px 13px;
  border: 1px solid #2c2d30; border-radius: var(--r-sm); font-size: var(--fs-13);
  background: #18191b; color: #fff; outline: none; font-family: inherit;
  transition: border-color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out);
}
#search::placeholder { color: #7e8085; }
#search:hover { border-color: #3a3b3f; }
#search:focus { border-color: var(--red); background: #111; box-shadow: 0 0 0 3px rgba(255, 40, 0, .22); }
.topbtn { color: #e8e8ea !important; border-color: #2c2d30 !important; background: transparent !important; font-weight: 600; }
.topbtn:hover { background: #18191b !important; border-color: #45464a !important; color: #fff !important; }
#ver { margin-left: 2px; font-size: var(--fs-11); color: #797b80; white-space: nowrap; }

/* ---------- layout ---------- */
#layout { flex: 1; display: flex; min-height: 0; }
#sidebar {
  width: 312px; min-width: 312px; overflow-y: auto;
  border-right: 1px solid var(--border); background: var(--panel);
  display: flex; flex-direction: column;
}
#main { flex: 1; overflow-y: auto; padding: var(--space-5) var(--space-6); }
#main > * { max-width: var(--content-max); }

/* ---------- sidebar controls (filter / sort) ---------- */
#list-controls {
  display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-2);
  padding: var(--space-3); border-bottom: 1px solid var(--border);
  background: var(--panel); position: sticky; top: 0; z-index: var(--z-sticky);
}
#list-controls label { font-size: var(--fs-11); font-weight: 700; color: var(--muted); text-transform: uppercase; letter-spacing: var(--tracking-label); }
#list-controls select {
  display: block; width: 100%; margin-top: var(--space-1); padding: 6px 8px;
  border: 1px solid var(--border); border-radius: var(--r-xs); font-size: var(--fs-12);
  background: var(--panel-2); cursor: pointer; font-family: inherit; color: var(--text);
  transition: border-color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out);
}
#list-controls select:hover { border-color: var(--border-strong); background: var(--panel); }

/* ---------- ticket list ---------- */
#ticket-list { flex: 1; padding: var(--space-2) 0; }
.tl-item {
  padding: 11px 16px 12px; margin: 0 var(--space-2) 2px;
  border-radius: var(--r-sm); cursor: pointer;
  border-left: 2px solid transparent;
  transition: background var(--dur-hover) var(--ease-out);
}
.tl-item:hover { background: var(--bg); }
.tl-item.active { background: var(--steel-soft); border-left-color: var(--steel); }
.tl-item.starred { border-left-color: var(--red); }
.tl-item.starred:hover { background: var(--red-tint); }
.tl-item.starred.active { background: var(--red-soft); border-left-color: var(--red); }
.tl-item.dealer-t { border-left-color: var(--gold); }
.tl-item.dealer-t.active { background: var(--gold-soft); border-left-color: var(--gold); }
.tl-name { font-weight: 700; font-size: var(--fs-14); display: flex; justify-content: space-between; gap: var(--space-2); align-items: baseline; letter-spacing: -0.005em; }
.tl-badges { display: flex; gap: var(--space-1); flex: none; }
.tl-org { color: var(--muted); font-size: var(--fs-12); margin-top: 1px; }
.tl-sub { color: var(--muted); font-size: var(--fs-13); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.tl-meta { display: flex; gap: var(--space-1); margin-top: var(--space-2); align-items: center; flex-wrap: wrap; }
.tl-empty { padding: var(--space-5) var(--space-4); color: var(--muted); font-size: var(--fs-13); line-height: var(--lh-body); }

/* ---------- pills & chips ---------- */
.pill { display: inline-flex; align-items: center; padding: 2px 10px; border-radius: var(--r-pill); font-size: var(--fs-11); font-weight: 700; white-space: nowrap; letter-spacing: .01em; }
.st-new { background: var(--blue-soft); color: var(--blue); }
.st-welcome_sent { background: var(--steel-soft); color: var(--steel); }
.st-awaiting_customer { background: var(--amber-soft); color: var(--amber); }
.st-customer_replied { background: var(--red-soft); color: var(--red-dark); }
.st-follow_up_sent { background: var(--amber-soft); color: var(--amber); }
.st-solved { background: var(--ok-soft); color: var(--ok); }
.st-closed { background: #ececef; color: var(--muted); }
.chip { display: inline-flex; align-items: center; padding: 2px 9px; border-radius: var(--r-xs); font-size: var(--fs-11); background: var(--panel-2); border: 1px solid var(--border); color: var(--muted); white-space: nowrap; }
/* Per-problem last-contact date chip (Task 4.1) + sidebar last-in/out (Task 4.2) */
.chip.cust-contact { background: var(--bg-sunken); color: var(--muted); }
.chip.cust-contact.approx { font-style: italic; opacity: 0.85; }
.tl-times { display: flex; gap: var(--space-3); margin-top: var(--space-1); flex-wrap: wrap; }
.tl-time { font-size: var(--fs-11); color: var(--muted); display: inline-flex; align-items: center; gap: 3px; font-variant-numeric: tabular-nums; }
.pm-contact { margin: 6px 0 10px; padding: 6px 10px; background: var(--bg-sunken); border-radius: var(--r-xs); font-size: 13px; color: var(--text); }
.pm-contact .approx, .approx { color: var(--muted); font-style: italic; }
.chip.warn { background: var(--amber-soft); color: var(--amber); border-color: transparent; }
.chip.ok { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.chip.manual { background: var(--red-soft); color: var(--red-dark); border-color: transparent; font-weight: 700; }
.chip.imp { background: var(--red); color: #fff; border-color: transparent; font-weight: 700; letter-spacing: .04em; }
.chip.dealer { background: var(--gold-soft); color: #7a5a0e; border-color: var(--gold); font-weight: 700; letter-spacing: .04em; }
.muted { color: var(--muted); }

/* ---------- block banners (a reply couldn't be drafted, or partial) ---------- */
.block-banner { border-radius: var(--r-lg); padding: 18px 20px; margin: var(--space-1) 0 var(--space-4); font-size: var(--fs-14); line-height: var(--lh-body); animation: reveal-up var(--dur-reveal) var(--ease-out); }
.block-banner.err { background: var(--red-tint); border: 1px solid var(--red); color: var(--red-dark); box-shadow: inset 3px 0 0 var(--red); }
.block-banner.warn { background: var(--amber-soft); border: 1px solid var(--amber); color: var(--amber); box-shadow: inset 3px 0 0 var(--amber); }
.block-banner b { display: block; font-size: var(--fs-17); margin-bottom: var(--space-2); line-height: var(--lh-tight); letter-spacing: -0.01em; }
.block-banner.slim { padding: 12px 16px; }
.block-banner.slim b { font-size: var(--fs-14); margin-bottom: var(--space-1); }
.block-banner .hint { margin-top: var(--space-2); color: var(--text); opacity: .82; font-size: var(--fs-13); }
.block-banner ul { margin: var(--space-2) 0 0; padding-left: 20px; font-size: var(--fs-13); }
.block-banner .muted { color: var(--muted); }

/* ---------- dashboard ---------- */
#dropzone {
  border: 1.5px dashed var(--border-strong); border-radius: var(--r-lg); background: var(--panel);
  padding: 56px 24px; text-align: center; color: var(--muted); cursor: pointer;
  box-shadow: var(--shadow-xs);
  transition: border-color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out);
}
#dropzone.over, #dropzone:hover { border-color: var(--red); background: var(--red-tint); color: var(--red-dark); box-shadow: var(--shadow-sm); }
#dropzone h2 { margin: 0 0 var(--space-2); font-size: var(--fs-22); color: var(--text); letter-spacing: -0.02em; font-weight: 700; }
.dz-icon { font-size: 30px; line-height: 1; margin-bottom: var(--space-3); opacity: .85; }
.dz-sub { max-width: 560px; margin: 0 auto var(--space-5); line-height: var(--lh-body); }
#dropzone .primary { display: inline-block; }
.dz-note { margin-top: var(--space-4); font-size: var(--fs-12); color: var(--muted-2); }
#dropzone.over .dz-note, #dropzone:hover .dz-note, #dropzone.over .dz-sub, #dropzone:hover .dz-sub { color: inherit; }
.dash-section { margin-top: var(--space-6); }
.dash-section h3 { font-size: var(--fs-12); text-transform: uppercase; letter-spacing: var(--tracking-label); color: var(--muted); margin: 0 0 var(--space-3); font-weight: 700; }

/* "how it works" — numbered steps as a real list, not <br> soup */
.hiw { list-style: none; margin: 0; padding: 0; max-width: 720px; display: flex; flex-direction: column; gap: var(--space-3); }
.hiw-step { display: flex; gap: var(--space-3); align-items: flex-start; font-size: var(--fs-13); color: var(--muted); line-height: var(--lh-body); }
.hiw-step b { color: var(--text); }
.hiw-num { flex: none; width: 22px; height: 22px; border-radius: 50%; background: var(--bg-sunken); border: 1px solid var(--border); color: var(--text); font-size: var(--fs-12); font-weight: 700; display: inline-flex; align-items: center; justify-content: center; margin-top: 1px; }

/* ---------- ticket view ---------- */
.t-head { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); padding: 18px 20px; margin-bottom: var(--space-4); box-shadow: var(--shadow-sm); }
.t-head-top { display: flex; align-items: center; gap: var(--space-2); flex-wrap: wrap; }
.t-head-top h1 { font-size: var(--fs-19); margin: 0 var(--space-1) 0 var(--space-1); font-weight: 700; letter-spacing: -0.02em; }
.t-pipeline { margin-top: var(--space-3); padding: var(--space-2) 10px; background: var(--bg-sunken); border-radius: var(--r-sm); }
.t-fields { display: flex; gap: var(--space-2) var(--space-5); flex-wrap: wrap; margin-top: var(--space-3); }
.t-field { font-size: var(--fs-13); color: var(--muted); display: flex; align-items: baseline; gap: var(--space-2); flex: 1 1 240px; min-width: 220px; }
.t-field.grow { flex: 3 1 340px; }
.t-field b { color: var(--text); font-weight: 700; }
.t-field input { flex: 1; width: 100%; min-width: 0; border: none; border-bottom: 1px dashed transparent; font: inherit; font-weight: 600; color: var(--text); background: transparent; outline: none; padding: 1px 0; transition: border-color var(--dur-hover) var(--ease-out); }
.t-field input:hover { border-bottom-color: var(--border-strong); }
.t-field input:focus { border-bottom-color: var(--red); box-shadow: none; }
.t-field input::placeholder { color: var(--placeholder); font-weight: 400; }
/* Subject gets a full row of its own — it must never truncate. */
.t-subject { display: flex; gap: var(--space-2); align-items: baseline; margin-top: var(--space-2); font-size: var(--fs-13); color: var(--muted); }
.t-subject input { flex: 1; border: none; border-bottom: 1px dashed transparent; font: inherit; font-size: var(--fs-15); font-weight: 700; color: var(--text); background: transparent; outline: none; transition: border-color var(--dur-hover) var(--ease-out); }
.t-subject input:hover { border-bottom-color: var(--border-strong); }
.t-subject input:focus { border-bottom-color: var(--red); box-shadow: none; }
.t-summary { margin-top: var(--space-3); font-size: var(--fs-13); color: var(--muted); border-left: 2px solid var(--divider); padding-left: 12px; line-height: var(--lh-body); }

/* machine version control */
.machine-field { align-items: center; }
.machine-ctl { display: inline-flex; align-items: center; gap: var(--space-1); }
.machine-ctl b { font-size: var(--fs-13); color: var(--text); margin-right: 2px; }
.mv-chip { padding: 3px 11px; border-radius: var(--r-pill); border: 1px solid var(--border); background: var(--panel); font-size: var(--fs-12); font-weight: 700; color: var(--muted); cursor: pointer; transition: transform var(--dur-press) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out); }
.mv-chip:hover { border-color: var(--red); color: var(--red-dark); }
.mv-chip:active { transform: scale(0.94); }
.mv-chip.on { background: var(--red); border-color: var(--red); color: #fff; }
.mv-chip.unknown.on { background: var(--steel); border-color: var(--steel); }

.t-machines { display: flex; gap: var(--space-2) var(--space-4); flex-wrap: wrap; margin-top: var(--space-3); align-items: center; }
.t-mach { display: inline-flex; gap: var(--space-2); align-items: center; font-size: var(--fs-13); background: var(--bg-sunken); border: 1px solid var(--border); border-radius: var(--r-sm); padding: 4px 11px; }
.t-mach b { font-size: var(--fs-12); }

/* ---------- problems ---------- */
.problems { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); padding: 16px 20px; margin-bottom: var(--space-4); box-shadow: var(--shadow-sm); }
.problems h3 { margin: 0 0 var(--space-2); font-size: var(--fs-15); letter-spacing: -0.01em; }
.problems .h-hint { font-weight: 400; font-size: var(--fs-12); color: var(--muted); margin-left: var(--space-2); }
.prob { display: flex; align-items: flex-start; gap: 10px; padding: 12px 8px; border-top: 1px solid var(--border); cursor: pointer; border-radius: var(--r-sm); transition: background var(--dur-hover) var(--ease-out); }
.prob:hover { background: var(--bg); }
.prob:first-of-type { border-top: none; }
.prob .pt { font-weight: 700; font-size: var(--fs-14); letter-spacing: -0.005em; }
.prob.closed .pt { color: var(--muted); }
.prob.closed:not(.bad) .pt { text-decoration: line-through; text-decoration-color: var(--border-strong); }
.prob.bad .pt { color: var(--red-dark); }
.prob .pd { font-size: var(--fs-13); color: var(--muted); margin-top: 2px; line-height: 1.5; }
.p-chips { margin-top: var(--space-2); display: flex; gap: var(--space-1); flex-wrap: wrap; align-items: center; }
.sev { width: 8px; height: 8px; border-radius: 50%; margin-top: 7px; flex: none; box-shadow: 0 0 0 3px rgba(0, 0, 0, .02); }
.sev.critical { background: var(--red); }
.sev.normal { background: var(--gold); }
.sev.minor { background: var(--divider); }
.prob .del { margin-left: auto; }
/* Per-problem reply selection: a checkbox in front of each OPEN problem scopes
   the next reply. Closed/replied rows get a same-width spacer so the severity
   dots stay aligned. */
.prob-pick, .prob-pick-spacer { flex: 0 0 16px; display: flex; justify-content: center; padding-top: 3px; margin: 0; }
.prob-pick { cursor: pointer; }
.prob-pick input { width: 15px; height: 15px; accent-color: var(--red); margin: 0; cursor: pointer; }
.prob.picked { background: var(--red-tint); box-shadow: inset 3px 0 0 var(--red); }
.reply-scope { font-size: var(--fs-12); color: var(--muted); margin: 6px 2px 0; }
.reply-scope .rs-on { color: var(--red-dark); font-weight: 700; }
.call-email-lbl { margin-top: var(--space-2); }
.manual-flag {
  margin-top: var(--space-2); background: var(--red-soft); color: var(--red-dark);
  border: 1px solid var(--red); border-radius: var(--r-sm); padding: 8px 12px;
  font-size: var(--fs-13); cursor: default; line-height: 1.5;
}
.manual-flag .linkish { color: var(--red-dark); margin-left: var(--space-2); }

/* ---------- problem detail modal ---------- */
#problem-modal { width: 720px; }
.pm-grid label { display: block; font-size: var(--fs-13); color: var(--muted); font-weight: 700; margin-bottom: var(--space-3); }
.pm-grid input, .pm-grid textarea, .pm-grid select {
  display: block; width: 100%; margin-top: var(--space-1); padding: 8px 11px;
  border: 1px solid var(--border); border-radius: var(--r-sm); font: var(--fs-13)/1.45 inherit; outline: none;
  background: var(--panel); color: var(--text);
  transition: border-color var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out);
}
.pm-grid input:focus, .pm-grid textarea:focus, .pm-grid select:focus { border-color: var(--red); box-shadow: 0 0 0 3px rgba(255, 40, 0, .14); }
.pm-row3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: var(--space-3); }
.pm-section { margin: var(--space-3) 0; font-size: var(--fs-13); }
.pm-section > b { display: block; font-size: var(--fs-12); text-transform: uppercase; letter-spacing: var(--tracking-label); color: var(--muted); margin-bottom: var(--space-2); }
.pm-table { border-collapse: collapse; width: 100%; font-size: var(--fs-13); }
.pm-table td { border: 1px solid var(--border); padding: 6px 11px; vertical-align: top; }
.pm-table td:first-child { color: var(--muted); width: 200px; font-weight: 600; background: var(--panel-2); }
.pm-query { border: 1px solid var(--border); border-radius: var(--r-sm); margin-top: var(--space-3); overflow: hidden; }
.pm-query summary { padding: 9px 13px; cursor: pointer; font-size: var(--fs-13); font-weight: 700; color: var(--blue); }
.pm-query pre { margin: 0; padding: 4px 14px 12px; white-space: pre-wrap; font: var(--fs-12)/1.5 ui-monospace, Menlo, monospace; color: var(--text); }

/* ---------- thread / history ---------- */
.thread { display: flex; flex-direction: column; gap: var(--space-3); margin-bottom: var(--space-4); }
.th-email { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); position: relative; overflow: hidden; }
.th-email summary { padding: 12px 16px; cursor: pointer; font-size: var(--fs-13); font-weight: 700; color: var(--muted); list-style: none; transition: background var(--dur-hover) var(--ease-out); }
.th-email summary:hover { background: var(--panel-2); }
.th-email summary::before { content: "✉"; margin-right: var(--space-2); opacity: .7; }
.th-email pre { margin: 0; padding: 4px 16px 14px; white-space: pre-wrap; font: var(--fs-13)/1.55 ui-monospace, Menlo, monospace; color: var(--text); max-height: 420px; overflow-y: auto; }
.th-event { text-align: center; font-size: var(--fs-12); color: var(--muted); position: relative; padding: 0 30px; }
.th-comment { align-self: flex-end; background: var(--blue-soft); color: var(--blue); border-radius: 12px 12px 2px 12px; padding: 9px 14px; font-size: var(--fs-13); max-width: 70%; position: relative; line-height: 1.5; }
.th-comment::before { content: "you: "; font-weight: 700; }
.th-del {
  position: absolute; right: var(--space-2); top: var(--space-2); border: none; background: transparent;
  color: var(--border-strong); font-size: var(--fs-13); cursor: pointer; padding: 2px 6px; border-radius: var(--r-xs);
  transition: color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out);
}
.th-event .th-del { top: -2px; right: 0; }
.th-del:hover { color: var(--red); background: var(--red-soft); }
details > summary { position: relative; padding-right: 34px !important; }
.note-actions { display: flex; gap: var(--space-2); justify-content: flex-end; padding: 0 14px 12px; }
.note-edit { width: calc(100% - 28px); margin: var(--space-1) 14px 10px; border: 1px solid var(--border); border-radius: var(--r-sm); padding: 10px 12px; font: var(--fs-13)/1.55 ui-monospace, Menlo, monospace; outline: none; resize: none; transition: border-color var(--dur-hover) var(--ease-out); }
.note-edit:focus { border-color: var(--red); box-shadow: 0 0 0 3px rgba(255, 40, 0, .12); }

/* ---------- drafts ---------- */
.draft { background: var(--panel); border: 1px solid var(--border-strong); border-radius: var(--r-md); overflow: hidden; box-shadow: var(--shadow-sm); }
.draft.sent { border-color: var(--ok); box-shadow: 0 0 0 1px var(--ok), var(--shadow-sm); }
.draft-bar { display: flex; align-items: center; gap: var(--space-2); padding: 9px 14px; background: var(--bg-sunken); border-bottom: 1px solid var(--border); font-size: var(--fs-13); color: var(--muted); flex-wrap: wrap; }
.draft-bar .mode { font-weight: 700; color: var(--text); }
.draft-bar .spacer { flex: 1; }
.draft textarea {
  display: block; width: 100%; border: none; outline: none; resize: none;
  padding: 16px; font: var(--fs-15)/1.65 "Open Sans", -apple-system, sans-serif; color: var(--text);
  min-height: 140px; background: transparent;
}
.draft-foot { display: flex; flex-direction: column; gap: var(--space-2); padding: 11px 14px; border-top: 1px solid var(--border); background: var(--panel-2); }
.draft-foot .rev-box { width: 100%; box-sizing: border-box; padding: 8px 12px; border: 1px solid var(--border); border-radius: var(--r-sm); font: var(--fs-13)/1.5 "Open Sans", -apple-system, sans-serif; color: var(--text); background: var(--panel); outline: none; resize: none; overflow-y: auto; min-height: 38px; transition: border-color var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out); }
.draft-foot .rev-box:focus { border-color: var(--red); box-shadow: 0 0 0 3px rgba(255, 40, 0, .12); }
.foot-btns { display: flex; flex-wrap: wrap; gap: var(--space-2); justify-content: flex-end; }

/* ---------- composer ---------- */
.composer { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); padding: 16px; margin-bottom: var(--space-4); box-shadow: var(--shadow-sm); }
.composer .draft { margin-bottom: var(--space-3); }
.no-draft { color: var(--muted); font-size: var(--fs-13); padding: var(--space-3) 2px; }
.composer .modes { display: flex; gap: var(--space-2); margin-bottom: var(--space-3); align-items: center; flex-wrap: wrap; }
.mode-btn { padding: 7px 15px; border-radius: var(--r-pill); border: 1px solid var(--border); background: var(--panel); font-size: var(--fs-13); font-weight: 700; cursor: pointer; color: var(--text); transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.mode-btn:hover { border-color: var(--border-strong); background: var(--bg); }
.mode-btn:active { transform: scale(0.96); }
.mode-btn.active { background: var(--red); border-color: var(--red); color: #fff; box-shadow: 0 1px 6px rgba(255, 40, 0, .28); }
.mode-btn.active:hover { background: var(--red-dark); border-color: var(--red-dark); }
.composer textarea { width: 100%; border: 1px solid var(--border); border-radius: var(--r-sm); padding: 10px 12px; font: var(--fs-15)/1.55 "Open Sans", -apple-system, sans-serif; resize: none; min-height: 46px; outline: none; transition: border-color var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out); }
.composer textarea:focus { border-color: var(--red); box-shadow: 0 0 0 3px rgba(255, 40, 0, .12); }

/* ---------- selection Q&A modal (5.5) + auto-grow notes (5.1) ---------- */
.pm-grid textarea, #call-notes { resize: none; }
.explain-modal h3 { margin: 0 0 var(--space-2); font-size: var(--fs-15); display: flex; align-items: center; gap: var(--space-2); flex-wrap: wrap; }
.ex-sel { background: var(--bg-sunken); border-left: 3px solid var(--steel); border-radius: var(--r-xs); padding: 9px 12px; margin: var(--space-2) 0; font: var(--fs-13)/1.55 "Open Sans", -apple-system, sans-serif; white-space: pre-wrap; max-height: 180px; overflow-y: auto; }
.ex-label { display: block; font-size: var(--fs-13); color: var(--muted); margin-top: var(--space-2); }
.explain-q { resize: none; }
.ex-actions { display: flex; gap: var(--space-2); justify-content: flex-end; margin-top: var(--space-3); flex-wrap: wrap; }
.ex-loading { color: var(--muted); font-size: var(--fs-13); padding: var(--space-3) 2px; }
.ex-explain { font: var(--fs-14)/1.6 "Open Sans", -apple-system, sans-serif; white-space: pre-wrap; margin: var(--space-2) 0; }
.ex-src { margin: var(--space-2) 0; font-size: var(--fs-13); }
.ex-src ul { margin: 4px 0 0; padding-left: 18px; }
.ex-src a { color: var(--blue); word-break: break-all; }
.ex-sug { background: var(--bg-sunken); border: 1px solid var(--border); border-radius: var(--r-sm); padding: 10px 12px; margin-top: var(--space-3); }
.ex-sug-text { white-space: pre-wrap; font: var(--fs-14)/1.6 "Open Sans", -apple-system, sans-serif; margin-top: 6px; }
.composer .bottom { display: flex; gap: 10px; margin-top: var(--space-3); align-items: center; flex-wrap: wrap; }
.att-chip { font-size: var(--fs-12); background: var(--bg-sunken); border: 1px solid var(--border); border-radius: var(--r-xs); padding: 3px 9px; }
.part-links { display: flex; flex-wrap: wrap; gap: 7px; align-items: center; margin: var(--space-2) 0; }
.part-chip { cursor: pointer; }
.part-chip:hover { border-color: var(--red); }
.fu-kind { display: flex; gap: var(--space-2); margin-bottom: var(--space-3); flex-wrap: wrap; }
.fu-opt {
  flex: 1 1 260px; display: flex; align-items: baseline; gap: 7px; cursor: pointer;
  border: 1px solid var(--border); border-radius: var(--r-md); padding: 10px 13px; font-size: var(--fs-13);
  transition: border-color var(--dur-hover) var(--ease-out), background var(--dur-hover) var(--ease-out);
}
.fu-opt:hover { border-color: var(--border-strong); background: var(--bg); }
.fu-opt span { color: var(--muted); font-size: var(--fs-12); }
.fu-opt.on { border-color: var(--red); background: var(--red-tint); }
.fu-opt input { accent-color: var(--red); }

/* ---------- buttons ---------- */
button { font: inherit; cursor: pointer; }
.primary {
  background: var(--red); color: #fff; border: none; border-radius: var(--r-sm); padding: 9px 18px;
  font-size: var(--fs-14); font-weight: 700; box-shadow: 0 1px 2px rgba(255, 40, 0, .2);
  transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out);
}
.primary:hover { background: var(--red-dark); box-shadow: 0 2px 10px rgba(255, 40, 0, .3); }
.primary:active { transform: scale(0.97); }
.primary:disabled { opacity: .5; cursor: default; box-shadow: none; transform: none; }
.ghost {
  background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-sm); padding: 7px 13px;
  font-size: var(--fs-13); color: var(--text); font-weight: 600;
  transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out);
}
.ghost:hover { background: var(--bg); border-color: var(--border-strong); }
.ghost:active { transform: scale(0.97); }
.ghost.small { padding: 4px 10px; font-size: var(--fs-12); }
.ghost.danger { color: var(--red-dark); }
.ghost.danger:hover { border-color: var(--red); background: var(--red-soft); }
.linkish { background: none; border: none; color: var(--blue); font-size: var(--fs-13); padding: 0; text-decoration: underline; text-underline-offset: 2px; cursor: pointer; transition: color var(--dur-hover) var(--ease-out); }
.linkish:hover { color: var(--red-dark); }

/* ---------- busy overlay ---------- */
#busy { position: fixed; inset: 0; background: rgba(244, 245, 247, .72); display: flex; align-items: center; justify-content: center; z-index: var(--z-busy); backdrop-filter: blur(3px); animation: fade-in var(--dur-pop) var(--ease-out); }
#busy.hidden { display: none; }
#busy .card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-lg); padding: 24px 28px; display: flex; flex-direction: column; align-items: center; gap: 14px; font-weight: 600; width: 460px; max-width: 92vw; box-shadow: var(--shadow-lg); }
.spin { width: 26px; height: 26px; border: 3px solid var(--border); border-top-color: var(--red); border-radius: 50%; animation: spin .7s linear infinite; }
@keyframes spin { to { transform: rotate(360deg); } }

/* ---------- progress card ---------- */
.ptitle { font-weight: 700; font-size: var(--fs-15); text-align: center; width: 100%; }
.pbar { width: 100%; height: 6px; background: var(--border); border-radius: var(--r-pill); overflow: hidden; }
.pbar > div { height: 100%; background: var(--red); border-radius: var(--r-pill); transition: width .45s var(--ease-out); }
.psteps { width: 100%; display: flex; flex-direction: column; gap: 7px; max-height: 280px; overflow-y: auto; }
.pstep { display: flex; gap: 9px; align-items: flex-start; font-size: var(--fs-13); font-weight: 500; color: var(--muted); text-align: left; }
.pstep.cur { color: var(--text); font-weight: 600; }
.pstep .pmark { width: 16px; flex: none; color: var(--ok); text-align: center; }
.pstep .plabel { flex: 1; line-height: 1.45; }
.pstep .ptime { flex: none; font-size: var(--fs-12); color: var(--muted); font-weight: 400; padding-top: 1px; }
.mini-spin { display: inline-block; width: 11px; height: 11px; border: 2px solid var(--border); border-top-color: var(--red); border-radius: 50%; animation: spin .7s linear infinite; vertical-align: -1px; }

/* ---------- urgency / frustration ---------- */
.upill { display: inline-flex; align-items: center; padding: 2px 10px; border-radius: var(--r-pill); font-size: var(--fs-11); font-weight: 700; white-space: nowrap; background: var(--panel-2); border: 1px solid var(--border); color: var(--muted); }
.upill.u-medium, .upill.u-concerned { background: var(--amber-soft); color: var(--amber); border-color: transparent; }
.upill.u-high, .upill.u-frustrated { background: var(--red-soft); color: var(--red-dark); border-color: transparent; }
.upill.u-critical, .upill.u-angry { background: var(--red); color: #fff; border-color: transparent; }
.upill.u-calm { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.udot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; margin-right: 6px; background: var(--red); vertical-align: 1px; box-shadow: 0 0 0 3px var(--red-soft); }

/* ---------- pipelines (ticket status + problem status) ---------- */
.pipeline { display: flex; align-items: center; gap: var(--space-1); flex-wrap: wrap; margin-top: var(--space-2); }
.pl-chip { padding: 3px 11px; border-radius: var(--r-pill); border: 1px solid var(--border); background: var(--panel); font-size: var(--fs-12); font-weight: 700; color: var(--muted); cursor: pointer; white-space: nowrap; transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.pl-chip:hover { border-color: var(--red); color: var(--red-dark); }
.pl-chip:active { transform: scale(0.95); }
.pl-chip.past { background: var(--steel-soft); border-color: transparent; color: var(--steel); opacity: .75; }
.pl-chip.on { background: var(--blue); border-color: var(--blue); color: #fff; }
.pl-chip.green.on { background: var(--ok); border-color: var(--ok); color: #fff; }
.pl-chip.gray.on { background: var(--muted); border-color: var(--muted); color: #fff; }
.pl-chip.red:hover { border-color: var(--red); color: var(--red-dark); }
.pl-chip.red.on { background: var(--red); border-color: var(--red); color: #fff; }
.pl-arrow { color: var(--border-strong); font-size: var(--fs-12); }
.pl-gap { width: 10px; }
.t-pipeline .pl-chip { font-size: var(--fs-12); padding: 4px 12px; }
.t-pipeline .pl-chip:not(.on):not(.past) { background: var(--panel); }

/* ---------- AI suggestion ---------- */
.suggest { margin-top: 7px; background: var(--blue-soft); color: var(--blue); border-radius: var(--r-sm); padding: 8px 11px; font-size: var(--fs-13); display: flex; align-items: center; gap: var(--space-2); flex-wrap: wrap; }
.suggest .sg-acc { background: var(--ok); color: #fff; border: none; border-radius: var(--r-xs); padding: 3px 11px; font-size: var(--fs-12); font-weight: 700; transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out); }
.suggest .sg-acc:hover { background: #19663a; }
.suggest .sg-acc:active { transform: scale(0.95); }
.suggest .sg-dis { background: transparent; color: var(--blue); border: 1px solid currentColor; border-radius: var(--r-xs); padding: 3px 11px; font-size: var(--fs-12); transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out); }
.suggest .sg-dis:active { transform: scale(0.95); }

/* ---------- history ---------- */
.history { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); margin-bottom: var(--space-4); box-shadow: var(--shadow-sm); overflow: hidden; }
.history > summary { padding: 12px 16px; cursor: pointer; font-size: var(--fs-13); font-weight: 700; color: var(--muted); list-style: none; transition: background var(--dur-hover) var(--ease-out); }
.history > summary:hover { background: var(--panel-2); }
.history > summary::before { content: "🕘 "; }
.history > .thread { padding: 4px 14px 14px; margin-bottom: 0; }

/* ---------- customers directory (CRM) ---------- */
.dir-head { display: flex; align-items: center; gap: var(--space-4); margin-bottom: var(--space-2); }
.dir-head h1 { font-size: var(--fs-22); margin: 0; flex: 1; letter-spacing: -0.02em; font-weight: 700; }
.dir-hint { color: var(--muted); font-size: var(--fs-13); margin-bottom: var(--space-4); max-width: 760px; line-height: var(--lh-body); }
.co-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); padding: 14px 18px; margin-bottom: var(--space-3); border-left: 3px solid transparent; box-shadow: var(--shadow-sm); }
.co-card.starred { border-left-color: var(--red); }
.co-card.dealer-c:not(.starred) { border-left-color: var(--gold); }
.co-head { display: flex; align-items: center; gap: 9px; flex-wrap: wrap; }
.co-head .spacer { flex: 1; }
.co-name { border: none; border-bottom: 1px dashed transparent; font: inherit; font-size: var(--fs-15); font-weight: 700; background: transparent; outline: none; min-width: 130px; transition: border-color var(--dur-hover) var(--ease-out); }
.co-name:hover { border-bottom-color: var(--border-strong); }
.co-name:focus { border-bottom-color: var(--red); box-shadow: none; }
.star { border: none; background: transparent; font-size: var(--fs-19); color: var(--border-strong); padding: 0 2px; line-height: 1; transition: transform var(--dur-press) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.star:hover { color: var(--red); }
.star:active { transform: scale(0.88); }
.star.on { color: var(--red); }
.co-info { display: flex; gap: var(--space-2) var(--space-5); flex-wrap: wrap; margin: var(--space-2) 0 2px; padding-left: 26px; }
.ct-row { display: flex; align-items: center; gap: var(--space-2); padding: 8px 0 8px 26px; border-top: 1px solid var(--border); margin-top: var(--space-2); flex-wrap: wrap; }
.ct-name { border: none; border-bottom: 1px dashed transparent; font: inherit; font-size: var(--fs-13); font-weight: 700; background: transparent; outline: none; width: 140px; transition: border-color var(--dur-hover) var(--ease-out); }
.ct-name:hover { border-bottom-color: var(--border-strong); }
.ct-name:focus { border-bottom-color: var(--red); box-shadow: none; }
.ct-mini { border: none; border-bottom: 1px dashed var(--border); font: inherit; font-size: var(--fs-12); background: transparent; outline: none; width: 110px; color: var(--muted); transition: border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.ct-mini:hover, .ct-mini:focus { border-bottom-color: var(--red); color: var(--text); box-shadow: none; }
.ct-row select { padding: 4px 9px; border-radius: var(--r-xs); border: 1px solid var(--border); font-size: var(--fs-12); background: var(--panel); cursor: pointer; max-width: 150px; font-family: inherit; transition: border-color var(--dur-hover) var(--ease-out); }
.ct-row select:hover { border-color: var(--border-strong); }
.ct-emails { display: flex; gap: var(--space-1); flex-wrap: wrap; align-items: center; flex: 1; }
.email-chip a { cursor: pointer; color: var(--muted); margin-left: 3px; transition: color var(--dur-hover) var(--ease-out); }
.email-chip a:hover { color: var(--red); }
.dir-empty { color: var(--muted); font-size: var(--fs-12); padding: var(--space-2) 0 2px 26px; }
.dealer-toggle { display: inline-flex; align-items: center; gap: 5px; font-size: var(--fs-13); color: var(--muted); cursor: pointer; }
.dealer-toggle input { width: 14px; height: 14px; accent-color: var(--gold); cursor: pointer; }

/* machines */
.mach-block { margin: var(--space-3) 0 var(--space-1) 26px; border: 1px solid var(--border); border-radius: var(--r-sm); padding: 10px 13px; background: var(--panel-2); }
.mach-h { font-size: var(--fs-11); font-weight: 700; text-transform: uppercase; letter-spacing: var(--tracking-label); color: var(--muted); margin-bottom: var(--space-1); }
.mach-row { display: flex; align-items: center; gap: var(--space-2); flex-wrap: wrap; padding: 6px 0; border-top: 1px dashed var(--border); }
.mach-row:first-of-type { border-top: none; }
.mach-name { font-weight: 700; font-size: var(--fs-13); }
.mach-row select { padding: 3px 8px; border-radius: var(--r-xs); border: 1px solid var(--border); font-size: var(--fs-12); background: var(--panel); font-family: inherit; }
.mach-ops { font-size: var(--fs-12); color: var(--muted); display: flex; gap: var(--space-1); align-items: center; flex-wrap: wrap; }
.op-chip { padding: 2px 10px; border-radius: var(--r-pill); border: 1px solid var(--border); background: var(--panel); font-size: var(--fs-12); font-weight: 600; color: var(--muted); cursor: pointer; transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.op-chip:hover { border-color: var(--steel); color: var(--steel); }
.op-chip:active { transform: scale(0.94); }
.op-chip.on { background: var(--steel); border-color: var(--steel); color: #fff; }
.mach-primary { font-size: var(--fs-12); color: var(--muted); display: inline-flex; gap: 5px; align-items: center; }

/* activity timeline */
.co-activity { margin-top: var(--space-3); border-top: 1px solid var(--border); padding-top: var(--space-2); }
.co-activity.hidden { display: none; }
.act-h { font-size: var(--fs-11); font-weight: 700; text-transform: uppercase; letter-spacing: var(--tracking-label); color: var(--muted); margin-bottom: var(--space-2); }
.act-row { display: flex; gap: var(--space-2); align-items: baseline; font-size: var(--fs-13); padding: 4px 0; border-bottom: 1px dashed var(--border); }
.act-ic { flex: none; width: 20px; text-align: center; }
.act-body { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.act-at { flex: none; color: var(--muted); font-size: var(--fs-11); }

/* ---------- calls view ---------- */
.call-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); margin-bottom: var(--space-3); box-shadow: var(--shadow-sm); overflow: hidden; }
.call-bar { display: flex; align-items: center; gap: var(--space-2); padding: 11px 14px; border-bottom: 1px solid var(--border); flex-wrap: wrap; font-size: var(--fs-13); }
.call-bar .spacer { flex: 1; }
.call-notes-pre { margin: 0; padding: 11px 16px; white-space: pre-wrap; font: var(--fs-13)/1.55 ui-monospace, Menlo, monospace; color: var(--text); max-height: 300px; overflow-y: auto; }
.call-files { padding: 0 16px 8px; }
.call-files .att-chip { text-decoration: none; color: var(--blue); }

/* ---------- log-call dialog ---------- */
.call-ai-row { display: flex; align-items: center; gap: 10px; margin: var(--space-3) 0; flex-wrap: wrap; }
#call-ai-result { font-size: var(--fs-13); color: var(--muted); flex: 1; min-width: 200px; }
.call-grid { display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-3); }
.call-grid select { width: 100%; margin-top: var(--space-1); padding: 8px 10px; border: 1px solid var(--border); border-radius: var(--r-sm); font: var(--fs-13) inherit; background: var(--panel); font-family: inherit; }
.call-attach { font-size: var(--fs-13); color: var(--muted); margin: var(--space-2) 0; display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.chk { display: flex; align-items: center; gap: 7px; font-size: var(--fs-13) !important; color: var(--text) !important; font-weight: 600 !important; cursor: pointer; margin: var(--space-3) 0 !important; }
.chk input { width: 15px; height: 15px; accent-color: var(--red); margin: 0 !important; display: inline-block !important; }
.chk.inline { margin: 0 !important; display: inline-flex; }

/* ---------- settings & dialogs ---------- */
dialog { border: 1px solid var(--border); border-radius: var(--r-lg); padding: 24px 28px; width: 640px; max-width: 92vw; max-height: 88vh; overflow-y: auto; color: var(--text); box-shadow: var(--shadow-lg); }
dialog[open] { animation: dialog-in var(--dur-reveal) var(--ease-out); }
dialog::backdrop { background: rgba(10, 12, 16, .42); backdrop-filter: blur(2px); animation: fade-in var(--dur-pop) var(--ease-out); }
dialog h2 { margin: 0 0 var(--space-4); font-size: var(--fs-17); letter-spacing: -0.01em; }
dialog label { display: block; font-size: var(--fs-13); color: var(--muted); font-weight: 600; margin-bottom: var(--space-3); }
dialog input, dialog textarea { display: block; width: 100%; margin-top: var(--space-1); padding: 9px 11px; border: 1px solid var(--border); border-radius: var(--r-sm); font: var(--fs-13)/1.45 inherit; outline: none; background: var(--panel); color: var(--text); transition: border-color var(--dur-hover) var(--ease-out), box-shadow var(--dur-hover) var(--ease-out); }
dialog input:focus, dialog textarea:focus { border-color: var(--red); box-shadow: 0 0 0 3px rgba(255, 40, 0, .14); }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: var(--space-3); }
.key-hint { display: block; margin-top: 3px; font-weight: 400; font-size: var(--fs-12); color: var(--ok); }
dialog input:disabled { background: var(--bg-sunken); color: var(--muted); }
.actions { display: flex; justify-content: flex-end; gap: 10px; margin-top: var(--space-4); position: sticky; bottom: -24px; background: linear-gradient(transparent, var(--panel) 30%); padding: var(--space-3) 0 0; }

/* settings sectioning — groups distinct concerns so the long form scans fast */
.set-group { border: 1px solid var(--border); border-radius: var(--r-md); padding: 16px 18px; margin-bottom: var(--space-3); background: var(--panel-2); }
.set-group > .set-h:first-child { margin-top: 0; }
.set-h { font-size: var(--fs-12); text-transform: uppercase; letter-spacing: var(--tracking-label); color: var(--text); margin: var(--space-4) 0 var(--space-2); font-weight: 700; }
.set-h span { text-transform: none; letter-spacing: 0; font-weight: 400; font-size: var(--fs-12); display: block; color: var(--muted); margin-top: 2px; }
.prompt-box { border: 1px solid var(--border); border-radius: var(--r-sm); margin-bottom: var(--space-2); background: var(--panel); overflow: hidden; }
.prompt-box summary { padding: 9px 12px; cursor: pointer; font-size: var(--fs-13); font-weight: 700; color: var(--text); display: flex; justify-content: space-between; align-items: center; gap: 10px; transition: background var(--dur-hover) var(--ease-out); }
.prompt-box summary:hover { background: var(--panel-2); }
.prompt-box textarea { border: none; border-top: 1px solid var(--border); border-radius: 0; font: var(--fs-12)/1.55 ui-monospace, Menlo, monospace; margin-top: 0; }
.rag-test { display: flex; align-items: center; gap: 10px; margin: -2px 0 var(--space-3); flex-wrap: wrap; }
#rag-test-result, #models-check-result { font-size: var(--fs-13); color: var(--muted); }
.dlg-hint { font-size: var(--fs-13); color: var(--muted); margin: -6px 0 10px; line-height: var(--lh-body); }
#call-notes { font: var(--fs-13)/1.55 inherit; }

/* ---------- toast ---------- */
.toast { position: fixed; bottom: 22px; left: 50%; transform: translateX(-50%) translateY(8px); background: #121316; color: #fff; padding: 11px 18px; border-radius: var(--r-md); font-size: var(--fs-13); z-index: var(--z-toast); opacity: 0; transition: opacity var(--dur-pop) var(--ease-out), transform var(--dur-pop) var(--ease-out); pointer-events: none; max-width: 80vw; box-shadow: var(--shadow-lg); border: 1px solid rgba(255, 255, 255, .08); }
.toast.show { opacity: 1; transform: translateX(-50%) translateY(0); }
.toast.clicky { cursor: pointer; text-decoration: underline; text-underline-offset: 3px; }
.warn-banner { background: var(--amber-soft); color: var(--amber); border-radius: var(--r-sm); padding: 9px 12px; font-size: var(--fs-13); margin-bottom: var(--space-3); }

/* ---------- full-screen drag-drop overlay ---------- */
#drop-overlay {
  position: fixed; inset: 0; z-index: var(--z-overlay); pointer-events: none;
  background: rgba(255, 40, 0, .07); backdrop-filter: blur(2px);
  display: flex; align-items: center; justify-content: center;
  animation: fade-in var(--dur-pop) var(--ease-out);
}
#drop-overlay.hidden { display: none; }
#drop-overlay .dov-box {
  border: 2.5px dashed var(--red); border-radius: 20px; background: var(--panel);
  padding: 48px 64px; text-align: center; font-size: 26px; font-weight: 700;
  color: var(--red-dark); box-shadow: var(--shadow-lg);
}
#drop-overlay .dov-box span { display: block; margin-top: 10px; font-size: var(--fs-14); font-weight: 500; color: var(--muted); }

/* ---------- background jobs (⚙ Processes panel) ---------- */
#jobs-panel {
  position: fixed; top: 56px; right: 14px; z-index: var(--z-jobs);
  width: 430px; max-width: 94vw; max-height: 72vh; overflow-y: auto;
  background: var(--panel); border: 1px solid var(--border-strong); border-radius: var(--r-lg);
  box-shadow: var(--shadow-lg); padding: 12px;
  animation: panel-in var(--dur-pop) var(--ease-out);
  transform-origin: top right;
}
#jobs-panel.hidden { display: none; }
.jb-top { display: flex; align-items: center; gap: var(--space-2); padding-bottom: var(--space-2); border-bottom: 1px solid var(--border); margin-bottom: var(--space-2); }
.jb-empty { color: var(--muted); font-size: var(--fs-13); padding: 14px 6px; line-height: var(--lh-body); }
.jb-row { border: 1px solid var(--border); border-radius: var(--r-sm); padding: 9px 11px; margin-bottom: var(--space-2); transition: border-color var(--dur-hover) var(--ease-out); }
.jb-row.st-running { border-color: var(--red); box-shadow: 0 0 0 1px rgba(255, 40, 0, .15); }
.jb-row.st-error { border-color: var(--red); background: var(--red-tint); }
.jb-row.st-interrupted { background: var(--amber-soft); }
.jb-row.st-done { opacity: .82; }
.jb-head { display: flex; align-items: center; gap: 7px; font-size: var(--fs-13); }
.jb-label { font-weight: 700; flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.jb-state { font-size: var(--fs-11); color: var(--muted); white-space: nowrap; }
.jb-stop { border: 1px solid var(--red); background: transparent; color: var(--red-dark); border-radius: var(--r-xs); font-size: var(--fs-11); padding: 2px 9px; cursor: pointer; transition: transform var(--dur-press) var(--ease-out), background var(--dur-hover) var(--ease-out); }
.jb-stop:hover { background: var(--red-soft); }
.jb-stop:active { transform: scale(0.95); }
.jb-bar { height: 5px; background: var(--border); border-radius: var(--r-pill); overflow: hidden; margin: 7px 0 5px; }
.jb-bar > div { height: 100%; background: var(--red); border-radius: var(--r-pill); transition: width .45s var(--ease-out); }
.jb-steps { font-size: var(--fs-12); color: var(--muted); display: flex; flex-direction: column; gap: 2px; }
.jb-steps .cur { color: var(--text); font-weight: 600; }
.jb-steps .done { opacity: .7; }
.jb-note { font-size: var(--fs-12); color: var(--muted); margin-top: 5px; }
.jb-note.err { color: var(--red-dark); }
.jb-note.warn { color: var(--amber); }
.jb-foot { display: flex; gap: var(--space-2); align-items: center; margin-top: 5px; font-size: var(--fs-11); }
.jb-at { color: var(--muted); margin-left: auto; }
#btn-jobs { position: relative; }
.jb-count { background: var(--red); color: #fff; border-radius: var(--r-pill); font-size: var(--fs-11); padding: 0 6px; font-weight: 700; }
.jb-dot { position: absolute; top: 4px; right: 4px; width: 8px; height: 8px; border-radius: 50%; background: var(--red); box-shadow: 0 0 0 2px #0b0b0c; }
.jb-spin { border-top-color: #fff !important; }

/* ---------- follow-up due / attention ---------- */
.chip.fu-due { background: var(--red-soft); color: var(--red-dark); border-color: var(--red); font-weight: 700; }
.attention { background: var(--panel); border: 1px solid var(--border); border-radius: var(--r-md); padding: 6px 8px; box-shadow: var(--shadow-sm); }
.attention > h3 { padding: 6px 8px 2px; }
.att-row { display: flex; gap: 9px; align-items: baseline; padding: 9px 10px; border-radius: var(--r-sm); cursor: pointer; font-size: var(--fs-13); transition: background var(--dur-hover) var(--ease-out); }
.att-row:hover { background: var(--bg); }
.att-row.warn span:first-child { color: var(--amber); }
.att-row.manual span:first-child { color: var(--red-dark); }
.att-row .linkish { margin-left: auto; white-space: nowrap; }

/* ---------- draft versions & diff ---------- */
.ver-nav { display: inline-flex; align-items: center; gap: 5px; font-weight: 700; color: var(--text); }
.vn-btn { border: 1px solid var(--border); background: var(--panel); border-radius: var(--r-xs); font-size: var(--fs-11); padding: 2px 8px; cursor: pointer; color: var(--text); transition: transform var(--dur-press) var(--ease-out), border-color var(--dur-hover) var(--ease-out), color var(--dur-hover) var(--ease-out); }
.vn-btn:hover:not(:disabled) { border-color: var(--red); color: var(--red-dark); }
.vn-btn:active:not(:disabled) { transform: scale(0.92); }
.vn-btn:disabled { opacity: .35; cursor: default; }
.draft.old-ver { border-style: dashed; opacity: .92; }
.draft.old-ver textarea { background: var(--bg-sunken); }
.diff-panel { border: 1px solid var(--blue); border-radius: var(--r-lg); margin-bottom: var(--space-3); overflow: hidden; background: var(--panel); box-shadow: 0 0 0 3px rgba(38, 63, 101, .1), var(--shadow-sm); animation: reveal-up var(--dur-reveal) var(--ease-out); }
.diff-bar { display: flex; align-items: center; gap: 10px; padding: 10px 14px; background: var(--blue-soft); color: var(--blue); font-size: var(--fs-13); flex-wrap: wrap; }
.diff-bar .spacer { flex: 1; }
.diff-body { padding: 14px 16px; font: var(--fs-13)/1.7 "Open Sans", sans-serif; white-space: pre-wrap; max-height: 46vh; overflow-y: auto; }
.diff-body ins, .diff-bar ins { background: var(--ok-soft); color: var(--ok); text-decoration: none; border-radius: 3px; padding: 0 2px; font-weight: 600; }
.diff-body del, .diff-bar del { background: var(--red-soft); color: var(--red-dark); border-radius: 3px; padding: 0 2px; }
.ok-btn { border-color: var(--ok); color: var(--ok); }
.ok-btn:hover { background: var(--ok-soft); border-color: var(--ok); }

/* ---------- problem email mentions ---------- */
.mention { border: 1px solid var(--border); border-radius: var(--r-sm); margin-top: var(--space-2); overflow: hidden; }
.mention-h { padding: 8px 12px; background: var(--panel-2); font-size: var(--fs-13); font-weight: 700; color: var(--muted); }
.mention-pre { margin: 0; padding: 10px 14px; white-space: pre-wrap; font: var(--fs-13)/1.55 ui-monospace, Menlo, monospace; max-height: 220px; overflow-y: auto; }
.mention-pre.full { max-height: 420px; }
.mention-pre mark { background: #ffe28a; border-radius: 2px; padding: 0 1px; }
.hitline { background: var(--amber-soft); display: inline-block; width: 100%; border-radius: 3px; }
.mention-skip { color: var(--border-strong); }
.mention-full summary { padding: 7px 12px; cursor: pointer; font-size: var(--fs-12); color: var(--blue); }
.pm-hist { font-size: var(--fs-13); }
.pm-hist-row { display: flex; justify-content: space-between; gap: 10px; padding: 5px 0; border-bottom: 1px dashed var(--border); }

/* ---------- warranty ---------- */
.wty-active { background: var(--ok-soft); color: var(--ok); border-color: transparent; font-weight: 700; }
.wty-expiring { background: var(--amber-soft); color: var(--amber); border-color: var(--amber); font-weight: 700; }
.wty-expired { background: var(--red-soft); color: var(--red-dark); border-color: var(--red); font-weight: 700; }
.wty-unknown { background: var(--bg-sunken); color: var(--muted); }
.mach-wty { flex-basis: 100%; display: flex; gap: 14px; align-items: center; padding: 4px 0 2px 12px; font-size: var(--fs-12); color: var(--muted); flex-wrap: wrap; }
.mach-wty label { display: inline-flex; gap: 6px; align-items: center; font-size: var(--fs-12); color: var(--muted); }
.mach-wty input[type="date"] { border: 1px solid var(--border); border-radius: var(--r-xs); padding: 2px 7px; font: var(--fs-12) inherit; background: var(--panel); color: var(--text); }

/* ---------- AI decision trail in history ---------- */
.th-ai { background: var(--blue-soft); border: 1px solid var(--blue); border-radius: var(--r-md); position: relative; overflow: hidden; }
.th-ai summary { padding: 11px 16px; cursor: pointer; font-size: var(--fs-13); font-weight: 700; color: var(--blue); list-style: none; }
.th-ai summary::before { content: "🤖 "; }
.th-ai pre { margin: 0; padding: 4px 16px 14px; white-space: pre-wrap; font: var(--fs-13)/1.55 ui-monospace, Menlo, monospace; color: var(--text); max-height: 420px; overflow-y: auto; }
.th-call summary::before { content: ""; }

/* ---------- keyframes ---------- */
@keyframes fade-in { from { opacity: 0; } to { opacity: 1; } }
@keyframes reveal-up { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: translateY(0); } }
@keyframes dialog-in { from { opacity: 0; transform: translateY(8px) scale(0.985); } to { opacity: 1; transform: translateY(0) scale(1); } }
@keyframes panel-in { from { opacity: 0; transform: translateY(-6px) scale(0.98); } to { opacity: 1; transform: translateY(0) scale(1); } }

/* ---------- reduced motion: keep loaders + fades, drop movement (Emil / PRODUCT.md) ---------- */
@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { animation-duration: .01ms !important; transition-duration: .01ms !important; }
  .spin, .mini-spin, .jb-spin { animation-duration: .7s !important; animation-iteration-count: infinite !important; }
  .pbar > div, .jb-bar > div { transition-duration: .3s !important; }
}

.login-body{min-height:100vh;display:flex;align-items:center;justify-content:center;background:#111;font-family:'Open Sans',system-ui,sans-serif}
.login-card{display:flex;flex-direction:column;gap:.75rem;width:min(92vw,340px);padding:2rem;background:#1b1b1b;border:1px solid #2E4052;border-radius:10px}
.login-card h1{margin:0 0 .5rem;color:#fff;font-family:'Bebas Neue',sans-serif;letter-spacing:.04em}
.login-card input{padding:.6rem .7rem;border-radius:6px;border:1px solid #2E4052;background:#111;color:#fff}
.login-card button{padding:.6rem;border:0;border-radius:6px;background:#FF2800;color:#fff;font-weight:600;cursor:pointer}
.login-err{margin:.25rem 0 0;color:#FF6B5A;font-size:.85rem}